"Many homeowners who are still in home loans that were originated between 2006 and 2008 -- when home values peaked and credit standards were the most lax -- would like to refinance, but can’t because they either don’t have enough equity in their home due to falling home prices or their credit profile doesn’t meet today’s tougher standards," said David Lo, director of financial services at J.D. Power and Associates.
"This has become increasingly frustrating to homeowners and a big contributor to their dissatisfaction," said Lo. "They are unable to take advantage of interest rates that have declined to historic lows. The challenge for legislators and lenders is to find a way to help not only homeowners at risk of default, but also this increasingly frustrated group of homeowners who are caught in loans with unfavorable terms and no ability to change them," Lo said.
"Excellence in mortgage servicing revolves around minimizing problems and addressing them quickly and efficiently when they do occur," said Lo.
This report is from Realty Times online news at......
http://realtytimes.com/rtpages/20110818_mortgage.htm
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